Cancel Your Order
Last Updated: 2026-08-30
We understand that sometimes you may need to cancel an order. At ctfalliance , we aim to make this process as simple and hassle-free as possible. Please review our order cancellation policy and use the form below to request a cancellation.
Order Cancellation Policy
- Orders can be cancelled within 12 hours of placement
- If your order has already shipped, please refer to our Return Policy instead
- Refunds for cancelled orders will be processed within 5 business days
- Once processed, your refund will be issued to your original payment method
Order Cancellation Request
Please complete the form below to request cancellation of your order:
Frequently Asked Questions About Order Cancellation
Q: How do I know if my order cancellation was successful?
A: After submitting your cancellation request, you'll receive a confirmation email at the address provided. This email will confirm whether we were able to cancel your order.
Q: What if my order has already shipped?
A: If your order has already been shipped, we cannot cancel it. In this case, you'll need to wait for the package to arrive and then follow our return process.
Q: How long will it take to get my refund?
A: Refunds for successfully cancelled orders are typically processed within 5 business days. Once processed, it may take an additional 3-5 business days for the funds to appear in your account, depending on your payment provider.
Q: Will I be charged a cancellation fee?
A: No, ctfalliance does not charge any cancellation fees for orders cancelled within 12 hours of placement.
Need Additional Help?
For any questions or further assistance, please feel free to contact us using the details below:
Email: info@ctfalliance.com
Phone: +1 (731) 236-4133
Address: 2 Campbell Rd, Hillsborough, NJ 08844, USA
We receive a high volume of calls, so we may not always be able to answer the phone. For a faster response, we recommend contacting us by email, as we’re able to assist more customers through this channel.
Thank you for your understanding. We look forward to helping you!